Refund policy

REFUND & RETURN POLICY

Our Commitment We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in original packaging.

How to Request a Return Contact us at [your email address] with your order number and reason for return. We will provide instructions on how to proceed.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

Non-Returnable Items

• Items marked as final sale
• Items damaged due to misuse or neglect

Late or Missing Refunds If you haven't received your refund after 10 business days, please contact us at contact@tooltrail.com.au

Note on Dropshipped Items Some products are shipped directly from our suppliers. Return eligibility and processes may vary slightly by supplier. We will always work with you to find the best resolution.